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In today’s world, Customers often use Google or Social Media platforms to find required services or products, and reach out to local businesses via calls to get further information that drives their decision about the product. Handling such customers in the right way and giving thorough information and experience to them, acts as a crucial step to convert potential customers to actual customers.

Professional, skilled and knowledgeable team plays an important role at this stage, by organising and cultivating leads through targeted follow-ups and personalised communication.

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Skilled & Knowledge Team For

  • Standardised Communication

  • Lead Management

  • Funnel Creation

  • Follow Ups

Telephony

CRM

Reporting &

Analytics

Effective

Tele Business

Development

Konnect Customer Support Manages

Lead Management

  • Professional communication and Level 1 handling of inquiries from all channels of marketing / communication to improve brand perception

  • Transfer Level 2 lead handling to respective team

  • Take up (Listen to and note down) all inquiry calls and handover only genuinely interested leads to client for closure

  • Create a strong funnel for the Business’ Sales team to effectively work on closures

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Reporting

  • Detailed SPANCO Reports

  • TAT Completion%

  • Sales Funnel Analysis

  • Total Calls to Served Calls to Closed Calls

  • Daily, Weekly Pendency Closures

  • Customer Satisfaction Score

  • Agent Rating

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Terms & Conditions

Company Address:

Kutumbh Care Solutions Pvt. Ltd. B-154, B Block, Sector 63, Noida, Uttar Pradesh - 201301

Phone:

+91 8130020181

Email:

konnect@kutumbh.com

©2024 Kutumbh Konnect. All rights reserved.