In today’s world, Customers often use Google or Social Media platforms to find required services or products, and reach out to local businesses via calls to get further information that drives their decision about the product. Handling such customers in the right way and giving thorough information and experience to them, acts as a crucial step to convert potential customers to actual customers.
Professional, skilled and knowledgeable team plays an important role at this stage, by organising and cultivating leads through targeted follow-ups and personalised communication.
Skilled & Knowledge Team For
Standardised Communication
Lead Management
Funnel Creation
Follow Ups
Telephony
CRM
Reporting &
Analytics
Effective
Tele Business
Development
Konnect Customer Support Manages
Lead Management
Professional communication and Level 1 handling of inquiries from all channels of marketing / communication to improve brand perception
Transfer Level 2 lead handling to respective team
Take up (Listen to and note down) all inquiry calls and handover only genuinely interested leads to client for closure
Create a strong funnel for the Business’ Sales team to effectively work on closures
Reporting
Detailed SPANCO Reports
TAT Completion%
Sales Funnel Analysis
Total Calls to Served Calls to Closed Calls
Daily, Weekly Pendency Closures
Customer Satisfaction Score
Agent Rating