Customer Support
Solution
Every customer is unique in their behaviour and expectation, which makes it imperative to give them a specialised experience with a human touch.
The best of products or services can fall behind in absence of strong customer support services. While technology is at its boom and making lives easier for everyone, customers always feel delighted with a compassionate and empathetic connect.
Boost your business and value of your product with Konnect Customer Support and let us contribute to its success.
Introducing
Kutumbh’s 4-In-1 Customer Support Solution
Small businesses often face high costs for Cloud Telephony (BPO technology for call handling), CRM for lead conversion (integration needed with telephony), Agents to manage customer calls, MIS Team for lead handling reports
Professional & Empathetic Team For
Product & Service Enquiries
Awareness & Feedback
Post Sales Support
CRM
Telephony
Analytics
Top Class
Customer
Support
Our Solution
Konnect Customer Support provides a comprehensive 4-in-1 service platform, enabling SMEs, MSMEs, and Startups to focus on their strengths while we handle their support functions efficiently.
Konnect Customer Support Manages
Customer Scheduling & Footfall Tele Booking
Handling customer queries, requests and complaints
Explaining Company Warranty clauses
Taking up and scheduling onsite as well as on store warranty
Transfer Level 2 lead handling to respective team
Order Management
Order Delivery
Order closure in case order is booked for the particular product by the client from their distributor
Delivery status update
Handling Entire Order Delivery process including tracking reminders
Post-delivery closure
Connecting with shops to fulfil delivery with feedback to ensure customer satisfaction
Awareness & Feedback
After Sales Support
Handling customer queries, requests and complaints
Explaining Company Warranty clauses
Taking up and scheduling onsite as well as on store warranty
Transfer Level 2 lead handling to respective team
Reporting & Analysis
Total Calls to Served Calls to Closed Calls
Daily, Weekly Pendency Closures
Customer Satisfaction Score
Issue Analysis
