Customer service has customer support but customer support doesn’t have customer service. Confused? Well, let’s get it this way! Customer service includes processes that revamp the total experience of customers. However, customer support is a narrower term, to be precise, a sub-part of customer service. It only involves

The business world is evolving and so are customer support services! The revolution has begun and gone are the days when support agents just used to pick up customer calls for the sake of it. Customer support services are getting more personalised and efficient in call handling with the advent

A great support service always aims at ensuring customer satisfaction. Customers tend to be satisfied once their queries are resolved, their feedback is taken seriously and they are guided on products and services through personalised interaction. Of course, additional services offering solutions to any possible issues and certain lucrative offers

Customer support forms the foundation of an organisation and is an essential factor for customer retention. Your business may have amazing products and services that appear attractive enough to lure customers, but if your customer service and support team is unreachable, inactive or unhelpful, you may start losing your valuable

“Build customer loyalty by gaining trust” should be the motto for startups and other small businesses as they can grow their revenues and expand into new markets only if they can retain their existing customers and acquire newer ones. As such, customer loyalty plays a major role in expanding your

As a traditional retailer, you may wonder how to gain the loyalty of your customers. It’s in human nature to be satisfied and prefer things that are convenient for us. The mind of the customer works the same way. As a shop owner, if you can provide your customers

Technological innovation is a requirement for progress to occur, be it in our day-to-day lives or business. If technology is implemented in your business proceedings, it will help you get your jobs done more easily, effectively and efficiently. So, why not consider implementing technology in the customer support area to

“Customer support service” is the term that indicates the provision of a “helpful hand” to customers to solve their questions and doubts and engage with them in a manner so that they become more inclined towards your brand. Customer satisfaction is the key to building a brand’s reputation as

There are quite many obstacles that young startups encounter when they are trying to build a competitive positioning and achieve high rates of growth. However, there is one key area that demands many resources, and which is customer support. As startups grapple with limited budgets and need rapid scaling, the

After-sales customer support has emerged as one of the significant strategies for effective customer services. This is more relevant to India than any other country because Indian consumers are changing their expectations at such a fast pace. Let us assist you in understanding the concept of after-sales customer support in

Micro, Small, and Medium Enterprises (MSMEs) experience several challenges in sales & marketing. These challenges affect their ability to acquire and maintain customers. Among the most essential factors of a company’s growth for such enterprises, is the aspect called lead management. So, let us understand how lead management can

Science and art are balanced in the sales process as we see it today. This integration is centered on customer support services, which are among the most crucial aspects that determine the success of the company. Let us illustrate how any engaging professional support service provider ensures the customer’s