Discussing Some Benefits of Offering 24-Hour Customer Support for Businesses

An essential component of a brand is its customer support team. If any business wants to retain its existing customers, it will need to satisfy their inquisitiveness, provide them with proper assistance regarding its products and services and make the customers feel respected and valued by taking their feedback seriously.

Is 24-hour Customer Support Possible?

Customer support usually functions via voice calls, text messages and emails. Small businesses, especially growing brands, need active customer support to sustain in the competitive market by retaining their customers. But have you ever wondered, what if this customer support for small businesses is offered 24*7 so that customer calls can be adhered to at any time of the day or night?

Well, this is not just a possibility but a reality! 24-hour customer support for small businesses can be possible with advanced technologies like artificial intelligence (AI). Smart chatbots geared with the intellect of AI can act intelligently to respond to customer queries and solve them accurately. So, if a customer inquires any time of the day or night, rest assured, he or she will have all problems resolved. The intellectual abilities of AI-powered chatbots are not limited to query resolution but they can even offer active assistance to customers and guide them on products and services. Chatbots even have multilingual abilities to answer any language-speaking customers across the world.

However, for efficient 24-hour customer support for small businesses, the human factor is also important along with technology. Therefore, support agents need to be active most of the time in pursuing personalised interactions with customers. Personalised interactions are the key to customers gaining an attachment to your brand. For this, cloud telephony systems can be utilised which will allow agents to be active in flexible shifts and will ensure their availability 24*7.

So, we just saw how you can ensure 24-hour customer support for small businesses. As a budding brand, if you are unable to invest in technology for 24-hour support, then you can consider outsourcing this crucial responsibility to some provider of customer support or customer service for small businesses. Then that provider will ensure efficient and quality support to your customer base on your behalf.

Now, let us look at the benefits your brand can gain by providing 24-hour customer support.

24-Hour Customer Support and Service: Highlighting the Advantages

As a growing business, if you implement 24-hour customer service and support, you will be blessed with several benefits which have been discussed below.

Fast Query Resolution
Customers demand that their queries and concerns regarding a brand or its products and services be resolved quickly. If the waiting times of customers are more during an inquiry call, they can get frustrated and unhappy. For this purpose, customer support and customer service for small businesses need to be active 24*7. By being so, they can immediately respond to customer calls or messages with proactive and accurate resolution of queries.

It is an undeniable fact that a brand can showcase commitment and appreciation towards its customers through quick responses. Such kind of attentiveness also makes customers feel that their concerns are taken seriously which will enhance their satisfaction and ultimately, loyalty. Thus, 24-hour customer support is always important as a study conducted by HubSpot further reveals that immediate response from customer support has been appreciated by 90% of customers.

Brand Value
Providing 24-hour customer support and service can enhance the value of your brand in the minds of customers. Your brand will stand out among competitor brands as being a diligent and proactive support provider. With enhanced value, the image of your brand will gain prominence and you will see your customers becoming loyal to you.

Satisfy Customers Expectations
Modern customers can have high expectations from your brand. They expect active assistance, their preferences and needs to be taken into consideration and their feedback to be valued. Thus, to meet the expectations of customers, ensure their satisfaction and improve their loyalty levels, along with 24-hour support, customer service for small businesses becomes essential.

A research study conducted by team Salesforce sheds light on customer expectations. The study shows that almost 63% of customers have very high expectations from their choicest brands where they expect the brands to be aware of their necessities, preferences and expectations. So, you can see how in order to fulfil the never-ending expectations of customers, 24*7 customer service for small businesses is the need of the hour.

Are Customer Support and Service Both Important?

Both are, as customer support responds to customer calls, their queries and concerns along with offering them assistance regarding products and services. On the other hand, customer service will handle the entire experience of customers with your brand like onboarding them, promoting your products and services to them and handling their orders and billings. Hence, having both 24-hour customer service as well as customer support for small businesses becomes necessary. As a matter of fact, customer support is a sub-part of customer service and the latter will include all functions of the former.

Kutumbh Konnect: A Provider that will Handle Both Customer Support and Service for Your Business!

If you are looking for exceptional customer support for small businesses, then look no further because we are here to suggest a combo of support and service for you! As a growing business, you can opt for Kutumbh Konnect whose cost-saving package includes a four-in-one service!

Kutumbh Konnect’s top-notch customer support for small businesses comprises expert agents who can connect with customers empathetically for personalised interactions, cloud telephony systems that will enable the agents to be active in flexible shifts throughout the day and night to respond to customer calls and integrated customer relationship management (CRM) software for efficient lead handling. Moreover, its team utilises AI-powered chatbots for 24*7 multilingual support.

Kutumbh Konnect’s customer service team uses predictive analytics to predict future issues that customers can face and offer relevant solutions to build their trust in your brand. The service provider adheres strictly to customer feedback, offers pre-sales and post-sales support and handles orders proactively. This will enable optimal customer satisfaction, a thing which is much needed for your